Are Businesses Invading Consumer Privacy By Listening to Social Media Conversations? 9/10

17 Jun

Are Businesses Invading Consumer Privacy By Listening to Social Media Conversations? 9/10

An interesting look at the dilemma that arises from the ever growing need of businesses to “listen” to what people are saying on social media vs. the rising desires of the users to not be listened to. And the paradoxical question – “how are companies supposed to help customers if they’re not supposed to listen?”

Great info for companies trying to understand how to listen.

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